Jillbet Privacy Policy — How Your Data Is Protected

Jillbet only collects information that is necessary to operate the platform properly. No unnecessary data is requested. A full list is provided below.

Automatically collected information — such as device type, operating system, browser version, and login time — is recorded primarily for security purposes. If someone attempts unauthorized access to your account, this data can be used to identify them.

Jillbet uses the information it collects solely for specific, clearly defined purposes. Data is never used beyond its intended scope.

• Account management: Core information is used for registration verification, login confirmation, and managing various account features.
• Payment processing: Mobile banking details are used to process deposits and withdrawals accurately.
• Identity verification (KYC): National ID information is used to verify identity for large transactions or suspicious activity.
• Customer Support: The Support team uses relevant account information to help resolve account-related issues.
• Fraud Prevention: Device and transaction data are analysed to detect multiple accounts, money laundering, or bonus abuse.
• Personalized Experience: Your betting history is analysed to show you games and offers tailored to your preferences.
• Notifications & Promotions: Your mobile number is used to send you new vouchers, Sports Betting events, and important updates via SMS or push notifications.
• Legal Obligation: Information may be used to meet regulatory requirements or comply with court orders.

If you prefer not to receive notifications, you can update your notification preferences in your account settings. However, important messages related to your account or payments cannot be turned off, as they are sent for security reasons.

Jillbet never sells your information to advertisers, data brokers, or any other third parties. The following are the only situations in which limited data may be shared.

• Payment Providers: Information required to process transactions via bKash, Nagad, or Rocket is shared with the respective mobile banking provider. This is essential for completing the transaction.
• Game provider: Third-party providers such as Pragmatic Play and Habanero are used for live casino and slots games. They receive only game session data, not any personal identity information.
• Legal Authorities: If courts, government investigative agencies, or regulatory authorities request information under a legal directive, Jillbet is required to provide it.
• Security Partners: Anonymised data may be shared with trusted security providers for fraud detection and cybersecurity purposes.
• Business transfers: If Jillbet's business ownership changes, the data we hold may transfer to the new owner — however, this Privacy Policy will remain in effect.

Jillbet uses multiple layers of technical and organizational security measures to protect your data. Security isn't just a policy statement — it's actively working at every transaction and every login.

• 256-bit SSL Encryption: Every page load, login, and transaction is HTTPS-encrypted — whether you're on your phone or computer, your data cannot be intercepted in transit.
• Password Hashing: Your password is never stored in plain text — it is converted and stored using the bcrypt hashing algorithm.
• Two-Factor Authentication (2FA): Mobile OTP-based two-step login protection — even if your password is compromised, your account remains secure.
• Firewall & DDoS Protection: Advanced firewalls and DDoS protection are active at the server level.
• Secure Data Centers: Member data is stored in internationally certified secure data centers with 24x7 monitoring and backups.
• Employee access controls: Jillbet employees can only access the data required for their specific role — no one has full access to the entire database.
• Regular Security Audits: Third-party security experts conduct regular system audits, and any vulnerabilities identified are addressed immediately.

Cookies are small files stored in your browser that help a website remember your preferences and improve your experience. Jillbet uses the following types of cookies.

Analytics and preference cookies can be disabled through your browser settings. However, disabling essential and security cookies may affect platform functionality — you may have trouble staying logged in or experience payment issues. Jillbet does not use third-party advertising tracking cookies.

As a Jillbet member, you have important rights over your own data. To exercise any of these rights, contact our support team — you will typically receive a response within 3 to 7 business days.

• Right to Access: You can request to know what information Jillbet holds about you. Upon request, a summary of your stored data will be sent to you.
• Right to correction: If any of your information is incorrect, you can request a correction. Some details can be updated directly from your account settings.
• Right to Deletion: You may request the deletion of your personal data when closing your account. However, certain information may be retained for a specified period as required by law.
• Data portability: To receive your data in a standard format (CSV or PDF), you can submit a request to our support team.
• Right to Opt Out of Marketing Messages You can opt out of promotional SMS or notifications at any time.
• Right to Lodge a Complaint: If you suspect a privacy policy violation, you can submit a complaint to support@jillbet.online. A response will be provided within 7 business days.

For any questions, requests, or complaints regarding the privacy policy, please contact Jillbet. Our data protection team is able to respond in Bengali.

• Email: support@jillbet.online — for privacy-related requests, please use "Privacy Request" as your subject line.
• Live Chat: Speak directly with 24x7 Bangla support — find the chat icon at the bottom right of the platform.
• Response Time: General inquiries are responded to within 24 hours; data requests are processed within 3–7 business days.

If you suspect a privacy breach, please report it without delay. Jillbet takes every complaint seriously and investigates promptly.